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Hospitality

Everything in the journal tagged Hospitality.

Being found
Greek first or English first? Building a bilingual site for a Greek business
Holiday suites, builders and architects in Greece sell to Greeks and to foreigners at once. Why translating the Greek page is not enough, and how to set up two languages that both work.
9 September 20263 min read
Being found
Selling the empty days of September
August is full whatever you do. September and October are where a Greek tourism business's year is actually won or lost. Why the shoulder season needs its own page, its own message and its own guests.
18 August 20263 min read
Running the business
Island clinics in August: patients who speak five languages and carry travel insurance
A private medical centre on a Greek island can see more patients in August than in the rest of the year, mostly tourists. Forms, languages and insurance paperwork set the pace.
17 July 20263 min read
Building software
August is not the month to change your booking system
For a seasonal business, when a new system goes live matters as much as what it does. Why I push back on mid-season launches, and what a sensible calendar for a software project looks like.
2 July 20263 min read
Running the business
Is the 12th of September free? Enquiries at wedding and christening venues
Venues and caterers answer the same first question hundreds of times a year: is our date free? How to turn it into a booked visit instead of a lost afternoon, mid wedding season.
22 June 20263 min read
Building software
Who looks after the website in August?
For a seasonal business, the website is busiest exactly when nobody has time to look at it. Updates, backups, certificates and broken forms: a plan for the months you are away.
9 June 20263 min read
Running the business
Short-staffed for the season? Stop spending your people on paperwork
Greek tourism starts another season with thousands of jobs unfilled. You may not find more staff. You can stop the staff you have from retyping, chasing and searching.
21 May 20263 min read
Running the business
Before the guest arrives: the messages that save your reception an hour a day
Most questions a guest asks on arrival could have been answered a week earlier. What a small hotel, holiday let or activity business should send between booking and arrival, and in which languages.
15 May 20263 min read
Running the business
Who sent this customer? Paying hotels and agencies what they are owed
Activity operators live on referrals from hotel receptions and travel agencies. When commissions are tracked from memory, partners notice. How to keep it exact without it becoming a job.
21 April 20263 min read
Running the business
Two Easters, one booking calendar
Western Easter fell on 5 April this year and Greek Orthodox Easter falls on 12 April. For tourism businesses that means two weeks of demand, closures and questions.
8 April 20263 min read
Running the business
Holiday rentals in Greece in 2026: the rules, and what your own site should show
Registration numbers, safety requirements, freezes in central Athens and Thessaloniki, and an EU-wide registration rule from May. What changed, and how it touches your website and records.
12 March 20263 min read
Running the business
The summer season is decided in January
For a seasonal business, the months when nobody is booking are the only months you can fix how bookings work. A short list of what to do before the first enquiry arrives.
8 January 20263 min read